Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days. You'll receive a tracking number once your order ships.

Do you offer free shipping?

Please check our current promotions for free shipping offers. We're always looking for ways to make your shopping experience better!

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible at our Contact page. We'll do our best to accommodate changes before your order ships.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

Do you ship internationally?

Please visit our store or contact us for the most up-to-date information on international shipping availability and rates.

Products

How do slow feeder bowls work?

Our slow feeder bowls are designed with ridges and patterns that encourage dogs to eat more slowly, which helps with digestion, reduces bloating, and provides mental stimulation at mealtime.

What size slow feeder bowl is right for my dog?

We offer both shallow eTray bowls (great for flat-faced breeds and smaller dogs) and deeper eBowls (ideal for medium to large breeds). Check each product page for sizing recommendations.

Are your products safe for dogs?

Absolutely! All of our products are made with pet-safe materials and are designed with your dog's safety and wellbeing as our top priority.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving your item and we'll work to make it right.

How do I start a return?

Simply reach out to us through our Contact page and we'll guide you through the return process.

What if my item arrived damaged?

We're so sorry if your order arrived damaged! Please contact us right away with a photo of the damaged item and we'll make it right as quickly as possible.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout including Shop Pay, Apple Pay, and Google Pay.

How do I apply a discount code?

You can enter your discount code at checkout. Look for the "Discount code" field on the checkout page, enter your code, and click "Apply."

Is it safe to enter my payment information on your site?

Yes! Our store is secured with SSL encryption, and all payments are processed through Shopify's secure payment system. Your information is always protected.

Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest! However, creating an account makes it easier to track your orders and save your information for future purchases.

How do I reset my password?

On the login page, click "Forgot your password?" and enter your email address. We'll send you a link to reset your password.

How do you use my personal information?

We take your privacy seriously. Your personal information is only used to process your orders and improve your shopping experience. We never sell your data to third parties. For full details, please review our Privacy Policy.

Still have questions?

We're here to help! Reach out to us through our Contact page and we'll get back to you as soon as possible. 🐾